Teleflora Flower Club - Your Teleflora Florist in Los Angeles, CA
Teleflora Flower Club - Your Teleflora Florist in Los Angeles, CA


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    1-888-837-7279

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About Us
 
 



About Teleflora's Flower Club

At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium condition, ready to be enjoyed immediately.

Headquartered in Los Angeles, California, Teleflora has over 20,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you’re sending the best.

Customers can shop 24 hours a day on-line or call our toll free number, (888) 837-7279, to speak with one of our customer service representatives.

Teleflora creates strategic marketing alliances and partnerships with Fortune 500 companies including major airlines, oil companies and nationally recognized department stores and bank institutions. Through these partnerships, strong loyalty relationships with customers and business partners have been created.


Contact Teleflora's Flower Club

Contact Teleflora in three ways:

PHONE: Call toll-free, 24 hours a day (888) 837-7279.

EMAIL:

For Customer Service or Order inquiries: Email Customer Service.
For General Information: information@flowerclub.com.

MAIL:

Our corporate offices are located in Los Angeles, California.

Teleflora
P.O. BOX 60910
Los Angeles, CA 90060-0910 U.S.A.

* Note: We strive to respond to all inquiries within 24 hours.


Delivery Policy and Information

U.S. and Canadian Delivery:

Most flowers and plants can be delivered anywhere within the 50 United States and Canada. All charges are in U.S. dollars. Arrangements and containers may vary in size and appearance due to seasonal and geographic availability and design interpretation. Teleflora urges you to order at least five days prior to any major holiday.

  • Same day delivery
    Monday – Friday: For same day delivery, orders must be placed before 3:00 pm in the recipients' time zone.

    Saturday: For same day delivery, orders must be placed before 1:00 am in the recipients’ time zone. Orders placed on Saturday after 1:00 am in the recipients' time zone will be delivered the following Monday.



    Major Holidays: Early ordering is strongly encouraged during major holidays. Same day delivery may not be available for Mother’s Day and Valentine’s Day. Other major holidays will require orders to be placed before 3:00 pm in the recipients’ time zone for same day delivery Monday – Friday and 1:00 am for Saturday.

    Unfortunately, we cannot guarantee a specific time frame for delivery.


  • Service Charges
    To cover the cost of processing your order, a web service charge of $14.99 is assessed per item for all orders.
  • International Delivery
    Orders for delivery outside the 50 United States or Canada are considered international orders. International orders can only be placed by phone. For pricing and product availability, please call our helpful customer service associates at (888) 837-7279.

  • International Service and Shipping Charges
    An additional $15.00 wire transmission fee will be added to the service & shipping charge per item on all International orders. All charges are in U.S. dollars.

  • Delivery Schedule
    International orders require 2-3 business days for delivery depending on the recipients' location. There are no weekend deliveries.


Teleflora's Flower Club Business

Teleflora connects consumers with the largest family of high-quality florists in the world. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction. We welcome all suggestions to improve our services.


Teleflora's Flower Club business hours

Teleflora has a friendly professional staff available 24 hours a day, 7 days a week to take your order or answer any customer service inquiries.

Please keep in mind, most floral shops are closed on Sundays and National holidays (example: July 4th or Labor Day), therefore delivery on these days cannot be guaranteed. Teleflora urges you to order at least five days prior to any major holiday.


Payments Methods and Sales Tax

For your shopping convenience we accept all major credit cards, as well as proprietary cards for a variety of partners. You will find them listed within the dropdown box on the Payment Information Page of the checkout process.

We accept the following major credit cards and a variety of private label credit cards:

Visa
MasterCard
Discover Network
Diner's Club
Carte Blanche
American Express

Orders delivered to Oklahoma, Arkansas and Michigan are subject to sales tax. Orders placed from Arkansas and Oklahoma are also subject to sales tax. You will have an opportunity to review this amount before submitting your order.


Substitution Policy

Colors, varieties, containers, and availability of items shown may vary due to seasonal demand, prices and delivery area . If it becomes necessary to make substitutions to guarantee freshness and/or delivery in a timely manner, we will proceed on your behalf (without notification) using items of equal or greater value. Special care will be taken to maintain the style, theme and color scheme of your arrangement.


Teleflora's Flower Club Guarantee policy

At Teleflora, your satisfaction is our first priority. We pride ourselves on the fact that we deliver only the highest quality flowers and gifts. In the unlikely event that you are not satisfied with your purchase, please contact our Customer Service Department by calling (888) 837-7279 or
e-mail them at Email Customer Service.

Note: Due to time sensitivity and the nature of floral life, please call us within 48 hours of receiving your order. Also note that products may vary in size and appearance due to seasonal availability and design interpretation.


Security and Privacy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.   Click here to Email Customer Service 24 hours a day.


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